Our contact details
Name: Chemtec Center Ltd
Address: 901 Honeypot Lane, Stanmore, HA7 1AR
Phone Number: 0345-890 3600
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Payment information (for example, debit or credit card information)
- Preferences and interests
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Purchasing our goods
- Enquiring about purchasing our goods
We use the information that you have given us in order to:
- Process your order
- Arrange delivery of your goods
- Improve our products and services
- Send you promotional communication about our products or special offers
We may share this information with:
- Finance brokers or providers if you choose to pay for your purchase with finance
- Our delivery company to arrange delivery of your goods
- Our payment gateway to securely process your payments
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- We have your consent (in relation to direct marketing). You can withdraw your consent at any time by contacting us at firstname.lastname@example.org
- We have a legitimate interest to complete the processing of your order and to improve our products and services
How we store your personal information
Your information is securely stored on our server.
We keep your personal information for 7 years. We will then dispose your information by deleting from the mainframe server.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or 0345-890 3600 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Karcher Center Chemtec, 901 Honeypot Lane, Stanmore HA7 1AR.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
29th September 2021